Refund policy

At Lishea Label, every piece is thoughtfully made to order with care and attention to detail. As a growing brand, we encourage customers to review product descriptions and size charts carefully before placing an order.

Return & Exchange Eligibility

• Return or exchange requests must be raised within 24 hours of delivery.
• Products must be unused, unwashed, and in their original condition with all tags intact.
• Items showing signs of wear, washing, alteration, perfume, stains, or damage caused by the customer will not be eligible for return or exchange.

Returns & Exchanges

• We offer returns and exchanges for eligible orders within India.
• A nominal fee of ₹100 per item will be applicable for approved returns and exchanges. This fee helps cover reverse pickup, shipping, and handling costs.
• Exchange requests are subject to product availability. If the requested size or product is unavailable, our team will assist you with an alternative option.
• Each order is eligible for one return or exchange request only.

Refunds

• Once the returned product is received and passes quality inspection, the refund will be processed to the original payment method after deducting the applicable return fee.
• Refund processing timelines may vary depending on your payment provider and bank.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear images and your order details.

After verification, we will arrange a replacement, exchange, or refund as applicable. In such cases where the issue is verified to be from our end, no additional charges will apply.

Important Notes

• Slight variations in colour may occur due to screen settings, lighting, and photography and are not considered defects.
• As many of our products are handcrafted and made to order, minor variations are a natural part of the garment’s uniqueness and authenticity.
• Orders purchased through third-party marketplaces are subject to the return and exchange policies of those respective platforms.
• Lishea Label reserves the right to approve or reject any return, exchange, or refund request after reviewing the product and supporting information.

How to Request a Return or Exchange

To request a return or exchange, please email us at lishea.label@gmail.com with:

• Your Order Number
• Reason for Return/Exchange
• Clear Images of the Product (if applicable)

Our team will review your request and guide you through the next steps.